Help Center

Learn exactly what to do when your package arrives in your account, whether you want to ship it by itself or consolidate it with other packages.

✔ No subscription ✔ No hidden fees ✔ Pay only when you ship

Ship one package

Choose this option if you want to send one package without waiting for other packages.

  • ✔ Go to My Packages
  • ✔ Find your package in Pending
  • ✔ Click Ship this package only
  • ✔ Confirm your choice
  • ✔ Complete the customs declaration
  • ✔ Or request Customs Help if you want us to do it for you

Consolidate packages

Choose this option if you want to combine multiple packages into one shipment and save on shipping.

  • ✔ Go to My Packages
  • ✔ Find the packages in Pending
  • ✔ Click Add to consolidation for each package
  • ✔ Confirm your selections
  • ✔ Go to the consolidation section
  • ✔ Select the packages you want to combine
  • ✔ Click Create consolidated shipment
  • ✔ Complete the customs declaration
  • ✔ Or request Customs Help if you want us to do it for you
⚠️ Important: Adding packages to consolidation is not enough. You must click Create consolidated shipment to continue. If not, your packages will stay waiting in consolidation and will not move forward.

What happens next?

Once your customs declaration is completed, or once our team completes it for you, we continue processing your shipment.

1. Processing

We prepare your shipment for the next step

2. Shipping options

You receive an email with available shipping methods and prices

3. Choose & pay

You tell us which option you choose and we send your invoice

4. Tracking

After payment, your package is shipped and you receive your tracking number

Important

Your package stays in Pending until you choose what to do with it. Your shipment cannot move forward until the customs declaration is completed or customs help has been requested.

Ready to ship your packages?

Log in to your dashboard and complete your next steps in just a few clicks.

Go to My Packages