Frequently Asked Questions
Find answers to common questions about your U.S. address, packages, international shipping and product eligibility.
Ship US Now provides you with a U.S. delivery address to receive eligible purchases. Once your packages arrive, you can manage them from your dashboard, choose your shipping option and have them forwarded internationally.
No. Ship US Now does not require a mandatory monthly membership. Your U.S. delivery address is included with your account.
Yes. Package consolidation is available to combine multiple eligible packages into one shipment and may help reduce international shipping costs.
The first 10 days of storage are free. After the free storage period, additional storage fees may apply according to the current Ship US Now pricing.
Delivery times depend on the selected shipping method, carrier and destination.
Ship US Now does not handle Dangerous Goods / HAZMAT shipments. Certain products are also restricted by air-transport regulations, carrier requirements, U.S. law or destination-country rules. Please review the Prohibited Items Policy before ordering if you are unsure about a product.
Perfume, fragrances, aerosols, sprays, alcohol, oils, flammable products, pressurized containers and other products requiring Dangerous Goods / HAZMAT handling are not accepted by Ship US Now. Battery-powered products and automotive parts must be checked individually, as acceptance depends on the exact product and its specifications.
The customer is responsible for any customs duties, taxes or import fees required by the destination country.
Packages may be inspected when necessary to verify contents and ensure compliance with shipping, carrier and safety requirements.
If an item cannot be forwarded, Ship US Now will contact the customer. When a return is legally and safely possible, the customer must obtain an appropriate prepaid return shipping label from the original seller. Ship US Now does not arrange HAZMAT transportation or prepare Dangerous Goods documentation. Applicable return processing and storage fees remain the customer's responsibility.
Yes. If you are unsure about an item, send the exact product link before ordering so a Ship US Now team member can review it.
Unsure about a product?
Send Ship US Now the exact product link before ordering. Product eligibility can depend on ingredients, batteries, specifications or transport restrictions.
Checking first can help avoid receiving an item that cannot be forwarded internationally.
Still have questions?
Contact Ship US Now for help with a package, product or shipment.