Frequently Asked Questions
Find answers to the most common questions about Ship US Now.
How does Ship US Now work?
We provide you with a U.S. address where you can receive your packages. Once your items arrive, you can request international shipping from your dashboard.
Can I combine multiple packages?
Yes, package consolidation may be available to help reduce shipping costs.
How long does shipping take?
Delivery times depend on the shipping method and destination country.
What items cannot be shipped?
Ship US Now does not ship dangerous, hazardous, or regulated goods. Please review our Prohibited Items Policy before ordering or creating your shipment.
Do you ship perfume, batteries, liquids, or auto parts with oil or gas?
No. These items are prohibited and are not accepted by Ship US Now.
Who is responsible for customs duties and taxes?
The customer is responsible for any customs duties, taxes, or import fees required by the destination country.
Do you inspect packages?
Yes. We may inspect packages to verify contents and ensure compliance with shipping and safety rules.
What happens if a package contains prohibited items?
The shipment may be refused, returned, or disposed of at the customer’s expense.
Can I contact you before ordering?
Yes. If you are unsure about an item, please contact us before ordering.