{"id":4349,"date":"2026-04-22T10:22:52","date_gmt":"2026-04-22T14:22:52","guid":{"rendered":"https:\/\/shipusnowglobal.com\/?page_id=4349"},"modified":"2026-09-28T19:18:11","modified_gmt":"2026-09-28T23:18:11","slug":"help-center","status":"publish","type":"page","link":"https:\/\/shipusnowglobal.com\/fr\/help-center\/","title":{"rendered":"Centre d'aide"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4349\" class=\"elementor elementor-4349\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c6b6bb e-flex e-con-boxed e-con e-parent\" data-id=\"3c6b6bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a010e elementor-widget elementor-widget-html\" data-id=\"e7a010e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n\n\/* =========================================================\n   SHIP US NOW \u2014 HELP CENTER\n   FULL WIDTH \/ HUMAN \/ PRACTICAL\n   ========================================================= *\/\n\n.sun-help-page{\n  --navy:#102033;\n  --blue:#2563b6;\n  --blue-dark:#1c4f92;\n  --text:#1b2938;\n  --muted:#667484;\n  --line:#dfe4e9;\n  --soft:#f5f7f9;\n  --soft-blue:#f1f6fb;\n  --warning-bg:#fff7ed;\n  --warning-border:#f5b267;\n  --warning-text:#8b4513;\n  --white:#ffffff;\n\n  width:100vw;\n  max-width:none;\n\n  margin-left:calc(50% - 50vw);\n  margin-right:calc(50% - 50vw);\n\n  overflow:hidden;\n\n  background:#ffffff;\n  color:var(--text);\n\n  font-family:\n    -apple-system,\n    BlinkMacSystemFont,\n    \"Segoe UI\",\n    Roboto,\n    Arial,\n    sans-serif;\n}\n\n.sun-help-page *,\n.sun-help-page *:before,\n.sun-help-page *:after{\n  box-sizing:border-box;\n}\n\n.sun-help-inner{\n  width:100%;\n  max-width:none;\n\n  margin:0 auto;\n\n  padding-left:clamp(42px,5vw,90px);\n  padding-right:clamp(42px,5vw,90px);\n}\n\n\n\/* =========================================================\n   GENERAL\n   ========================================================= *\/\n\n.sun-help-label{\n  display:block;\n\n  margin:0 0 11px;\n\n  color:var(--blue);\n\n  font-size:12px;\n  line-height:1.3;\n  font-weight:800;\n\n  letter-spacing:1.1px;\n  text-transform:uppercase;\n}\n\n.sun-help-title{\n  margin:0 0 14px;\n\n  color:var(--navy);\n\n  font-size:40px;\n  line-height:1.15;\n\n  letter-spacing:-.9px;\n  font-weight:790;\n}\n\n.sun-help-text{\n  max-width:760px;\n\n  margin:0;\n\n  color:var(--muted);\n\n  font-size:16px;\n  line-height:1.75;\n}\n\n\n\/* =========================================================\n   BUTTONS\n   ========================================================= *\/\n\n.sun-help-page a.sun-help-btn{\n  display:inline-flex !important;\n\n  align-items:center !important;\n  justify-content:center !important;\n\n  min-height:49px !important;\n\n  padding:13px 24px !important;\n\n  border-radius:4px !important;\n\n  background:var(--blue) !important;\n\n  border:1px solid var(--blue) !important;\n\n  color:#ffffff !important;\n\n  font-size:15px !important;\n  line-height:1.2 !important;\n  font-weight:750 !important;\n\n  text-decoration:none !important;\n  text-align:center !important;\n\n  transition:\n    transform .18s ease,\n    background .18s ease,\n    box-shadow .18s ease !important;\n}\n\n.sun-help-page a.sun-help-btn:hover{\n  transform:translateY(-2px);\n\n  background:var(--blue-dark) !important;\n\n  box-shadow:0 8px 20px rgba(37,99,182,.15);\n}\n\n.sun-help-page a.sun-help-btn-white{\n  background:#ffffff !important;\n\n  border-color:#ffffff !important;\n\n  color:var(--navy) !important;\n}\n\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.sun-help-hero{\n  padding:76px 0 65px;\n\n  background:\n    linear-gradient(\n      180deg,\n      #f3f7fc 0%,\n      #ffffff 100%\n    );\n\n  border-bottom:1px solid var(--line);\n}\n\n.sun-help-hero-grid{\n  display:grid;\n\n  grid-template-columns:1.08fr .92fr;\n\n  gap:clamp(55px,7vw,115px);\n\n  align-items:center;\n}\n\n.sun-help-hero-copy{\n  opacity:0;\n\n  transform:translateY(14px);\n\n  animation:\n    sunHelpHeroIn .65s ease forwards;\n}\n\n.sun-help-hero h1{\n  max-width:720px;\n\n  margin:0 0 18px;\n\n  color:var(--navy);\n\n  font-size:56px;\n  line-height:1.03;\n\n  letter-spacing:-2px;\n  font-weight:820;\n}\n\n.sun-help-hero-sub{\n  max-width:680px;\n\n  margin:0;\n\n  color:#465568;\n\n  font-size:18px;\n  line-height:1.7;\n}\n\n.sun-help-hero-action{\n  padding-left:clamp(26px,4vw,55px);\n\n  border-left:1px solid var(--line);\n\n  opacity:0;\n\n  transform:translateY(14px);\n\n  animation:\n    sunHelpHeroIn .65s .12s ease forwards;\n}\n\n.sun-help-hero-action h2{\n  margin:0 0 8px;\n\n  color:var(--navy);\n\n  font-size:21px;\n  line-height:1.35;\n}\n\n.sun-help-hero-action p{\n  margin:0 0 19px;\n\n  color:var(--muted);\n\n  font-size:14px;\n  line-height:1.7;\n}\n\n.sun-help-trust{\n  margin-top:17px;\n\n  color:#708090;\n\n  font-size:12px;\n  line-height:1.65;\n}\n\n@keyframes sunHelpHeroIn{\n\n  from{\n    opacity:0;\n    transform:translateY(14px);\n  }\n\n  to{\n    opacity:1;\n    transform:translateY(0);\n  }\n\n}\n\n\n\/* =========================================================\n   CHOOSE WHAT TO DO\n   ========================================================= *\/\n\n.sun-help-options{\n  padding:82px 0;\n\n  background:#ffffff;\n}\n\n.sun-help-options-head{\n  max-width:780px;\n\n  margin-bottom:46px;\n}\n\n.sun-help-options-grid{\n  display:grid;\n\n  grid-template-columns:1fr 1fr;\n\n  border-top:1px solid var(--line);\n  border-bottom:1px solid var(--line);\n}\n\n.sun-help-option{\n  padding:37px 44px 39px 0;\n}\n\n.sun-help-option + .sun-help-option{\n  padding-left:44px;\n  padding-right:0;\n\n  border-left:1px solid var(--line);\n}\n\n.sun-help-option-number{\n  display:block;\n\n  margin-bottom:13px;\n\n  color:var(--blue);\n\n  font-size:12px;\n  line-height:1.3;\n  font-weight:800;\n\n  letter-spacing:.9px;\n}\n\n.sun-help-option h3{\n  margin:0 0 10px;\n\n  color:var(--navy);\n\n  font-size:26px;\n  line-height:1.3;\n}\n\n.sun-help-option-intro{\n  margin:0 0 25px;\n\n  color:var(--muted);\n\n  font-size:14px;\n  line-height:1.75;\n}\n\n\n\/* =========================================================\n   STEPS\n   ========================================================= *\/\n\n.sun-help-steps{\n  margin:0;\n  padding:0;\n\n  list-style:none;\n\n  counter-reset:sunHelpStep;\n}\n\n.sun-help-steps li{\n  position:relative;\n\n  min-height:39px;\n\n  padding:\n    8px\n    0\n    8px\n    40px;\n\n  color:#425164;\n\n  font-size:14px;\n  line-height:1.65;\n\n  border-top:1px solid #edf0f3;\n\n  counter-increment:sunHelpStep;\n}\n\n.sun-help-steps li:first-child{\n  border-top:0;\n}\n\n.sun-help-steps li:before{\n  content:counter(sunHelpStep);\n\n  position:absolute;\n\n  left:0;\n  top:9px;\n\n  display:flex;\n\n  align-items:center;\n  justify-content:center;\n\n  width:24px;\n  height:24px;\n\n  border:1px solid #ccd5de;\n\n  border-radius:50%;\n\n  color:var(--navy);\n\n  font-size:11px;\n  line-height:1;\n  font-weight:800;\n}\n\n.sun-help-steps strong{\n  color:var(--navy);\n}\n\n\n\/* =========================================================\n   CONSOLIDATION WARNING\n   ========================================================= *\/\n\n.sun-help-warning{\n  margin-top:28px;\n\n  padding:20px 22px;\n\n  background:var(--warning-bg);\n\n  border-left:3px solid var(--warning-border);\n}\n\n.sun-help-warning strong{\n  color:var(--warning-text);\n}\n\n.sun-help-warning p{\n  margin:0;\n\n  color:#7b4b27;\n\n  font-size:14px;\n  line-height:1.75;\n}\n\n\n\/* =========================================================\n   NEXT STEPS\n   ========================================================= *\/\n\n.sun-help-next{\n  padding:73px 0;\n\n  background:var(--soft);\n}\n\n.sun-help-next-head{\n  max-width:770px;\n\n  margin-bottom:42px;\n}\n\n.sun-help-timeline{\n  display:grid;\n\n  grid-template-columns:repeat(4,1fr);\n\n  border-top:1px solid #cfd7df;\n  border-bottom:1px solid #cfd7df;\n}\n\n.sun-help-timeline-step{\n  position:relative;\n\n  padding:29px 30px;\n\n  border-right:1px solid #cfd7df;\n}\n\n.sun-help-timeline-step:first-child{\n  padding-left:0;\n}\n\n.sun-help-timeline-step:last-child{\n  padding-right:0;\n  border-right:0;\n}\n\n.sun-help-timeline-number{\n  display:block;\n\n  margin-bottom:10px;\n\n  color:var(--blue);\n\n  font-size:12px;\n  font-weight:800;\n}\n\n.sun-help-timeline-step h3{\n  margin:0 0 7px;\n\n  color:var(--navy);\n\n  font-size:18px;\n  line-height:1.4;\n}\n\n.sun-help-timeline-step p{\n  margin:0;\n\n  color:var(--muted);\n\n  font-size:13px;\n  line-height:1.65;\n}\n\n\n\/* =========================================================\n   IMPORTANT\n   ========================================================= *\/\n\n.sun-help-important{\n  padding:62px 0;\n\n  background:var(--soft-blue);\n\n  border-top:1px solid var(--line);\n  border-bottom:1px solid var(--line);\n}\n\n.sun-help-important-grid{\n  display:grid;\n\n  grid-template-columns:.7fr 1.3fr;\n\n  gap:clamp(50px,6vw,100px);\n\n  align-items:start;\n}\n\n.sun-help-important h2{\n  margin:0;\n\n  color:var(--navy);\n\n  font-size:30px;\n  line-height:1.3;\n}\n\n.sun-help-important-copy{\n  padding-left:25px;\n\n  border-left:2px solid var(--blue);\n}\n\n.sun-help-important-copy p{\n  margin:0;\n\n  color:var(--muted);\n\n  font-size:15px;\n  line-height:1.8;\n}\n\n\n\/* =========================================================\n   CTA\n   ========================================================= *\/\n\n.sun-help-final{\n  padding:67px 0;\n\n  background:var(--navy);\n}\n\n.sun-help-final-grid{\n  display:grid;\n\n  grid-template-columns:1fr auto;\n\n  gap:50px;\n\n  align-items:center;\n}\n\n.sun-help-final h2{\n  margin:0 0 8px;\n\n  color:#ffffff;\n\n  font-size:35px;\n  line-height:1.2;\n}\n\n.sun-help-final p{\n  max-width:700px;\n\n  margin:0;\n\n  color:#bdc8d3;\n\n  font-size:15px;\n  line-height:1.7;\n}\n\n\n\/* =========================================================\n   SCROLL ANIMATION\n   ========================================================= *\/\n\n.sun-help-reveal{\n  opacity:0;\n\n  transform:translateY(20px);\n\n  transition:\n    opacity .65s ease,\n    transform .65s ease;\n}\n\n.sun-help-reveal.is-visible{\n  opacity:1;\n\n  transform:translateY(0);\n}\n\n\n\/* =========================================================\n   TABLET\n   ========================================================= *\/\n\n@media(max-width:900px){\n\n  .sun-help-inner{\n    padding-left:22px;\n    padding-right:22px;\n  }\n\n  .sun-help-hero h1{\n    font-size:47px;\n  }\n\n  .sun-help-option{\n    padding-right:28px;\n  }\n\n  .sun-help-option + .sun-help-option{\n    padding-left:28px;\n  }\n\n}\n\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media(max-width:650px){\n\n  .sun-help-inner{\n    padding-left:18px !important;\n    padding-right:18px !important;\n  }\n\n\n  \/* HERO *\/\n\n  .sun-help-hero{\n    padding:44px 0 0;\n  }\n\n  .sun-help-hero-grid{\n    display:flex;\n\n    flex-direction:column;\n\n    gap:30px;\n  }\n\n  .sun-help-hero h1{\n    font-size:39px;\n\n    line-height:1.04;\n\n    letter-spacing:-1.3px;\n  }\n\n  .sun-help-hero-sub{\n    font-size:16px;\n  }\n\n  .sun-help-hero-action{\n    width:calc(100% + 36px);\n\n    margin-left:-18px;\n    margin-right:-18px;\n\n    padding:25px 18px 28px;\n\n    border-left:0;\n    border-top:1px solid var(--line);\n\n    background:#ffffff;\n  }\n\n  .sun-help-hero-action .sun-help-btn{\n    width:100% !important;\n  }\n\n\n  \/* OPTIONS *\/\n\n  .sun-help-options{\n    padding:55px 0;\n  }\n\n  .sun-help-options-head{\n    margin-bottom:30px;\n  }\n\n  .sun-help-title{\n    font-size:30px;\n  }\n\n  .sun-help-options-grid{\n    grid-template-columns:1fr;\n  }\n\n  .sun-help-option,\n  .sun-help-option:first-child,\n  .sun-help-option + .sun-help-option{\n    padding:28px 0;\n\n    border-left:0;\n  }\n\n  .sun-help-option + .sun-help-option{\n    border-top:1px solid var(--line);\n  }\n\n  .sun-help-option h3{\n    font-size:23px;\n  }\n\n\n  \/* WARNING *\/\n\n  .sun-help-warning{\n    padding:17px 18px;\n  }\n\n\n  \/* NEXT *\/\n\n  .sun-help-next{\n    padding:54px 0;\n  }\n\n  .sun-help-next-head{\n    margin-bottom:30px;\n  }\n\n  .sun-help-timeline{\n    grid-template-columns:1fr;\n  }\n\n  .sun-help-timeline-step,\n  .sun-help-timeline-step:first-child,\n  .sun-help-timeline-step:last-child{\n    padding:22px 0;\n\n    border-right:0;\n    border-bottom:1px solid #cfd7df;\n  }\n\n  .sun-help-timeline-step:last-child{\n    border-bottom:0;\n  }\n\n\n  \/* IMPORTANT *\/\n\n  .sun-help-important{\n    padding:47px 0;\n  }\n\n  .sun-help-important-grid{\n    grid-template-columns:1fr;\n\n    gap:22px;\n  }\n\n  .sun-help-important-copy{\n    padding-left:17px;\n  }\n\n\n  \/* FINAL *\/\n\n  .sun-help-final{\n    padding:49px 0;\n  }\n\n  .sun-help-final-grid{\n    grid-template-columns:1fr;\n\n    gap:22px;\n  }\n\n  .sun-help-final h2{\n    font-size:30px;\n  }\n\n  .sun-help-final .sun-help-btn{\n    width:100% !important;\n  }\n\n}\n\n\n\/* =========================================================\n   REDUCED MOTION\n   ========================================================= *\/\n\n@media(prefers-reduced-motion:reduce){\n\n  .sun-help-hero-copy,\n  .sun-help-hero-action{\n    opacity:1 !important;\n\n    transform:none !important;\n\n    animation:none !important;\n  }\n\n  .sun-help-reveal{\n    opacity:1 !important;\n\n    transform:none !important;\n\n    transition:none !important;\n  }\n\n}\n\n<\/style>\n\n\n<div class=\"sun-help-page\">\n\n\n  <!-- =====================================================\n       HERO\n       ===================================================== -->\n\n  <section class=\"sun-help-hero\">\n\n    <div class=\"sun-help-inner sun-help-hero-grid\">\n\n\n      <div class=\"sun-help-hero-copy\">\n\n        <span class=\"sun-help-label\">\n          Centre d'aide\n        <\/span>\n\n        <h1>\n          Centre d'aide\n        <\/h1>\n\n        <p class=\"sun-help-hero-sub\">\n          D\u00e9couvrez exactement quoi faire lorsque votre colis arrive dans votre compte, que vous souhaitiez l\u2019exp\u00e9dier seul ou le regrouper avec d\u2019autres colis.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"sun-help-hero-action\">\n\n        <h2>\n          Pr\u00eat \u00e0 g\u00e9rer un colis ?\n        <\/h2>\n\n        <p>\n          Ouvrez Mes colis pour choisir ce que vous souhaitez faire ensuite.\n        <\/p>\n\n        <a\n          class=\"sun-help-btn\"\n          href=\"\/fr\/my-account\/my-packages\/\">\n          G\u00e9rer mes colis \u2192 Exp\u00e9dier maintenant\n        <\/a>\n\n        <div class=\"sun-help-trust\">\n          \u2714 Aucun abonnement mensuel obligatoire \u2714 Adresse gratuite aux USA \u2714 Payez lorsque vous exp\u00e9diez\n        <\/div>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       MAIN OPTIONS\n       ===================================================== -->\n\n  <section class=\"sun-help-options sun-help-reveal\">\n\n    <div class=\"sun-help-inner\">\n\n\n      <div class=\"sun-help-options-head\">\n\n        <span class=\"sun-help-label\">\n          Choisissez quoi faire\n        <\/span>\n\n        <h2 class=\"sun-help-title\">\n          Exp\u00e9diez un seul colis ou regroupez-en plusieurs.\n        <\/h2>\n\n        <p class=\"sun-help-text\">\n          Suivez les \u00e9tapes correspondant \u00e0 l\u2019option que vous souhaitez utiliser.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"sun-help-options-grid\">\n\n\n        <!-- SINGLE PACKAGE -->\n\n        <div class=\"sun-help-option\">\n\n          <span class=\"sun-help-option-number\">\n            OPTION 01\n          <\/span>\n\n          <h3>\n            Exp\u00e9dier un seul colis\n          <\/h3>\n\n          <p class=\"sun-help-option-intro\">\n            Choisissez cette option si vous souhaitez exp\u00e9dier un seul colis sans attendre d\u2019autres colis.\n          <\/p>\n\n\n          <ol class=\"sun-help-steps\">\n\n            <li>\n              Allez dans <strong>Mes colis<\/strong>\n            <\/li>\n\n            <li>\n              Trouvez votre colis dans <strong>En attente<\/strong>\n            <\/li>\n\n            <li>\n              Cliquez sur <strong>Exp\u00e9dier uniquement ce colis<\/strong>\n            <\/li>\n\n            <li>\n              Confirmez votre choix\n            <\/li>\n\n            <li>\n              Compl\u00e9tez la d\u00e9claration douani\u00e8re\n            <\/li>\n\n            <li>\n              Ou demandez <strong>l\u2019aide \u00e0 la d\u00e9claration douani\u00e8re<\/strong> si vous souhaitez que Ship US Now la compl\u00e8te pour vous\n            <\/li>\n\n          <\/ol>\n\n        <\/div>\n\n\n        <!-- CONSOLIDATION -->\n\n        <div class=\"sun-help-option\">\n\n          <span class=\"sun-help-option-number\">\n            OPTION 02\n          <\/span>\n\n          <h3>\n            Regrouper des colis\n          <\/h3>\n\n          <p class=\"sun-help-option-intro\">\n            Choisissez cette option si vous souhaitez regrouper plusieurs colis en une seule exp\u00e9dition et potentiellement r\u00e9duire les frais d\u2019exp\u00e9dition internationale.\n          <\/p>\n\n\n          <ol class=\"sun-help-steps\">\n\n            <li>\n              Allez dans <strong>Mes colis<\/strong>\n            <\/li>\n\n            <li>\n              Trouvez les colis dans <strong>En attente<\/strong>\n            <\/li>\n\n            <li>\n              Cliquez sur <strong>Ajouter au regroupement<\/strong> pour chaque colis\n            <\/li>\n\n            <li>\n              Confirmez vos s\u00e9lections\n            <\/li>\n\n            <li>\n              Acc\u00e9dez \u00e0 la section de regroupement\n            <\/li>\n\n            <li>\n              S\u00e9lectionnez les colis que vous souhaitez regrouper\n            <\/li>\n\n            <li>\n              Cliquez sur <strong>Cr\u00e9er une exp\u00e9dition group\u00e9e<\/strong>\n            <\/li>\n\n            <li>\n              Compl\u00e9tez la d\u00e9claration douani\u00e8re\n            <\/li>\n\n            <li>\n              Ou demandez <strong>l\u2019aide \u00e0 la d\u00e9claration douani\u00e8re<\/strong> si vous souhaitez que Ship US Now la compl\u00e8te pour vous\n            <\/li>\n\n          <\/ol>\n\n        <\/div>\n\n\n      <\/div>\n\n\n      <!-- IMPORTANT CONSOLIDATION WARNING -->\n\n      <div class=\"sun-help-warning\">\n\n        <p>\n          <strong>Important:<\/strong>\n          Ajouter des colis au regroupement ne suffit pas. Vous devez cliquer sur <strong>Cr\u00e9er une exp\u00e9dition group\u00e9e<\/strong>\n          pour continuer. Sinon, vos colis resteront en attente dans le regroupement et le traitement ne pourra pas avancer.\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       WHAT HAPPENS NEXT\n       ===================================================== -->\n\n  <section class=\"sun-help-next sun-help-reveal\">\n\n    <div class=\"sun-help-inner\">\n\n\n      <div class=\"sun-help-next-head\">\n\n        <span class=\"sun-help-label\">\n          Apr\u00e8s votre demande\n        <\/span>\n\n        <h2 class=\"sun-help-title\">\n          Que se passe-t-il ensuite ?\n        <\/h2>\n\n        <p class=\"sun-help-text\">\n          Une fois votre d\u00e9claration douani\u00e8re compl\u00e9t\u00e9e, ou une fois que notre \u00e9quipe l\u2019a compl\u00e9t\u00e9e pour vous, nous poursuivons le traitement de votre exp\u00e9dition.\n        <\/p>\n\n      <\/div>\n\n\n      <div class=\"sun-help-timeline\">\n\n\n        <div class=\"sun-help-timeline-step\">\n\n          <span class=\"sun-help-timeline-number\">\n            01\n          <\/span>\n\n          <h3>\n            Traitement\n          <\/h3>\n\n          <p>\n            Nous pr\u00e9parons votre exp\u00e9dition pour l\u2019\u00e9tape suivante\n          <\/p>\n\n        <\/div>\n\n\n        <div class=\"sun-help-timeline-step\">\n\n          <span class=\"sun-help-timeline-number\">\n            02\n          <\/span>\n\n          <h3>\n            Options d\u2019exp\u00e9dition\n          <\/h3>\n\n          <p>\n            Vous recevez un email avec les modes d\u2019exp\u00e9dition disponibles et leurs tarifs\n          <\/p>\n\n        <\/div>\n\n\n        <div class=\"sun-help-timeline-step\">\n\n          <span class=\"sun-help-timeline-number\">\n            03\n          <\/span>\n\n          <h3>\n            Choisir &amp; payer\n          <\/h3>\n\n          <p>\n            Vous nous indiquez l\u2019option choisie et nous vous envoyons votre facture\n          <\/p>\n\n        <\/div>\n\n\n        <div class=\"sun-help-timeline-step\">\n\n          <span class=\"sun-help-timeline-number\">\n            04\n          <\/span>\n\n          <h3>\n            Suivi\n          <\/h3>\n\n          <p>\n            Apr\u00e8s paiement, votre colis est exp\u00e9di\u00e9 et vous recevez votre num\u00e9ro de suivi\n          <\/p>\n\n        <\/div>\n\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       IMPORTANT\n       ===================================================== -->\n\n  <section class=\"sun-help-important sun-help-reveal\">\n\n    <div class=\"sun-help-inner sun-help-important-grid\">\n\n\n      <h2>\n        Important\n      <\/h2>\n\n\n      <div class=\"sun-help-important-copy\">\n\n        <p>\n          Votre colis reste dans En attente jusqu\u2019\u00e0 ce que vous choisissiez quoi en faire. Votre exp\u00e9dition ne peut pas avancer tant que la d\u00e9claration douani\u00e8re n\u2019est pas compl\u00e9t\u00e9e ou que l\u2019aide \u00e0 la d\u00e9claration douani\u00e8re n\u2019a pas \u00e9t\u00e9 demand\u00e9e.\n        <\/p>\n\n      <\/div>\n\n\n    <\/div>\n\n  <\/section>\n\n\n  <!-- =====================================================\n       FINAL CTA\n       ===================================================== -->\n\n  <section class=\"sun-help-final sun-help-reveal\">\n\n    <div class=\"sun-help-inner sun-help-final-grid\">\n\n\n      <div>\n\n        <h2>\n          Pr\u00eat \u00e0 exp\u00e9dier vos colis ?\n        <\/h2>\n\n        <p>\n          Connectez-vous \u00e0 votre tableau de bord et compl\u00e9tez les prochaines \u00e9tapes en quelques clics.\n        <\/p>\n\n      <\/div>\n\n\n      <a\n        class=\"sun-help-btn sun-help-btn-white\"\n        href=\"\/fr\/my-account\/my-packages\/\">\n        Voir mes colis\n      <\/a>\n\n\n    <\/div>\n\n  <\/section>\n\n\n<\/div>\n\n\n<script>\n\n(function(){\n\n  const items =\n    document.querySelectorAll(\n      '.sun-help-page .sun-help-reveal'\n    );\n\n\n  if(\n    !('IntersectionObserver' in window)\n  ){\n\n    items.forEach(function(item){\n\n      item.classList.add(\n        'is-visible'\n      );\n\n    });\n\n    return;\n\n  }\n\n\n  const observer =\n    new IntersectionObserver(\n\n      function(entries){\n\n        entries.forEach(\n          function(entry){\n\n            if(entry.isIntersecting){\n\n              entry.target\n                .classList\n                .add(\n                  'is-visible'\n                );\n\n              observer.unobserve(\n                entry.target\n              );\n\n            }\n\n          }\n        );\n\n      },\n\n      {\n        threshold:.08\n      }\n\n    );\n\n\n  items.forEach(\n    function(item){\n\n      observer.observe(\n        item\n      );\n\n    }\n  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   <ul class=\"sun-footer-links\">\n\n          <li>\n            <a href=\"\/fr\/\">\n              Accueil\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/how-it-works\/\">\n              Comment \u00e7a marche\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/shop-us-stores\/\">\n              Shop U.S. Stores\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/pricing\/\">\n              Tarifs\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/shipping-calculator\/\">\n              Calculateur d\u2019exp\u00e9dition\n            <\/a>\n          <\/li>\n\n        <\/ul>\n\n      <\/div>\n\n\n      <!-- SUPPORT -->\n\n      <div>\n\n        <h3 class=\"sun-footer-title\">\n          Support\n        <\/h3>\n\n        <ul class=\"sun-footer-links\">\n\n          <li>\n            <a href=\"\/fr\/help\/\">\n              Centre d'aide\n            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Mentions l\u00e9gales\n        <\/h3>\n\n        <ul class=\"sun-footer-links\">\n\n          <li>\n            <a href=\"\/fr\/terms\/\">\n              Conditions d\u2019utilisation\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/privacy-policy\/\">\n              Politique de confidentialit\u00e9\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/prohibited-items\/\">\n              Articles interdits\n            <\/a>\n          <\/li>\n\n          <li>\n            <a href=\"\/fr\/refund-policy\/\">\n              Politique de remboursement et r\u00e9clamations\n            <\/a>\n          <\/li>\n\n        <\/ul>\n\n      <\/div>\n\n\n    <\/div>\n\n\n    <!-- BOTTOM -->\n\n    <div class=\"sun-footer-bottom\">\n\n\n      <div class=\"sun-footer-copy\">\n        \u00a9 2026 Ship US Now. Tous droits r\u00e9serv\u00e9s.\n      <\/div>\n\n\n      <div class=\"sun-footer-bottom-right\">\n\n\n        <span class=\"sun-footer-bottom-note\">\n          R\u00e9ception aux USA \u00b7 Gestion des colis \u00b7 R\u00e9exp\u00e9dition internationale\n        <\/span>\n\n\n        <div class=\"sun-footer-social\">\n\n\n          <a href=\"https:\/\/www.facebook.com\/shipusnowglobal\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Facebook\">\n\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M22 12.07C22 6.5 17.52 2 12 2S2 6.5 2 12.07C2 17.1 5.66 21.27 10.44 22v-7.03H7.9v-2.9h2.54V9.85c0-2.52 1.49-3.91 3.78-3.91 1.1 0 2.24.2 2.24.2v2.48h-1.26c-1.24 0-1.63.77-1.63 1.56v1.88h2.77l-.44 2.9h-2.33V22C18.34 21.27 22 17.1 22 12.07z\"\/>\n            <\/svg>\n\n          <\/a>\n\n\n          <a href=\"https:\/\/www.instagram.com\/shipusnowglobal\/\" target=\"_blank\" rel=\"noopener\" aria-label=\"Instagram\">\n\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M7.75 2h8.5A5.75 5.75 0 0 1 22 7.75v8.5A5.75 5.75 0 0 1 16.25 22h-8.5A5.75 5.75 0 0 1 2 16.25v-8.5A5.75 5.75 0 0 1 7.75 2zm0 1.8A3.95 3.95 0 0 0 3.8 7.75v8.5a3.95 3.95 0 0 0 3.95 3.95h8.5a3.95 3.95 0 0 0 3.95-3.95v-8.5a3.95 3.95 0 0 0-3.95-3.95h-8.5zm8.95 1.35a1.1 1.1 0 1 1 0 2.2 1.1 1.1 0 0 1 0-2.2zM12 7a5 5 0 1 1 0 10 5 5 0 0 1 0-10zm0 1.8A3.2 3.2 0 1 0 12 15.2 3.2 3.2 0 0 0 12 8.8z\"\/>\n            <\/svg>\n\n          <\/a>\n\n\n          <a href=\"https:\/\/www.tiktok.com\/@ship.us.now\" target=\"_blank\" rel=\"noopener\" aria-label=\"TikTok\">\n\n            <svg viewbox=\"0 0 24 24\">\n              <path d=\"M16.88 2H14.2v11.02a2.82 2.82 0 1 1-2.82-2.82c.22 0 .43.03.62.07V7.56a5.52 5.52 0 1 0 4.88 5.46V7.55a7.07 7.07 0 0 0 4.12 1.32V6.19c-2.11-.07-3.78-1.81-4.12-4.19z\"\/>\n            <\/svg>\n\n          <\/a>\n\n\n        <\/div>\n\n\n      <\/div>\n\n\n    <\/div>\n\n\n  <\/div>\n\n<\/footer>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Help Center Help Center Learn exactly what to do when your package arrives in your account, whether you want to ship it by itself or consolidate it with other packages. Ready to manage a package? Open My Packages to choose what you want to do next. Manage My Packages \u2192 Start shipping \u2714 No mandatory [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-4349","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/pages\/4349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/comments?post=4349"}],"version-history":[{"count":61,"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/pages\/4349\/revisions"}],"predecessor-version":[{"id":6101,"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/pages\/4349\/revisions\/6101"}],"wp:attachment":[{"href":"https:\/\/shipusnowglobal.com\/fr\/wp-json\/wp\/v2\/media?parent=4349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}